An independent, London-based managing agent built on the idea that a well-run building starts with someone who actually keeps an eye on it.
Millhouse Ltd is a privately owned block and property management company based in North West London. We manage blocks of flats, residential developments and freehold estates for leaseholders, Right to Manage companies and Resident Management Companies across London.
We were founded on a simple observation: leaseholders and directors are too often left chasing a managing agent for basic information - where their service charge has gone, when repairs will happen, who to call in an emergency. Millhouse exists to fix that, by ensuring that our property manager knows every building.
The same principles apply whether we're managing a six-flat conversion or a large mixed-use development.
Every development has a single, named property manager who knows the block, its history and its residents - not a rotating queue of call handlers.
Service charge accounts are kept in property owned accounts, audited and available for inspection at any time - nothing is hidden from directors or leaseholders.
We price management fairly for the size and complexity of the building, with no bundled extras leaseholders don't need.
Managed in line with the RICS Service Charge Residential Management Code and current leasehold legislation, including Section 20 consultation requirements.
Calls and emails are answered by people who know your building, with a genuine 24/7 line for building emergencies.
For RTM and RMC boards, we provide the professional backbone - company secretarial work, filings, AGM administration - while the board retains control.
Residential property management in England and Wales is governed by a mix of legislation and industry codes. Here's what we work to.
| Standard | What it covers |
|---|---|
| RICS Service Charge Residential Management Code | Best practice for budgeting, collecting and accounting for service charges |
| Landlord and Tenant Act 1985 (ss.19–22) | Reasonableness of charges, consultation and leaseholders' right to information |
| Section 20, Landlord and Tenant Act 1985 | Consultation requirements for qualifying major works and long-term agreements |
| Commonhold and Leasehold Reform Act 2002 | Right to Manage procedure and RTM company obligations |
| Client money protection | Service charge funds held in designated, audited client accounts |
Get in touch for a free, no-obligation conversation about your development.
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